Innovative and creative Full Stack Web Developer with experience in responsive design to optimize UX. A highly disciplined team player with consistently strong attention to detail and a BS in Computer Science. Seeking development role where my technical skills and IT background can best be leveraged for success.
• Lead team in the development of full stack web applications
• Communicate with project managers project details and deliverables
• Work closely with clients at the VP level to address issues with software applications and integrations
• Assist in recruitment and on-boarding of new team members
• Train team members in department responsibilities
• Optimize applications for both desktop and mobile devices
• Help identify software problems and overcome troubleshooting challenges
• Help create test methods and organize solutions
• Improve the process of monitoring systems within the company
• Improve system stability and data transfer speeds
• Collaborate with customer support team and third party vendors
• Support a network of 200+ PCs and laptops, 200+ Cisco IP phones, administered network/packet monitoring tools (Solar Winds) and troubleshooted LAN circuits at assigned sites.
• Achieve consistent #1 or #2 rankings in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings.
• Train new employees and explain protocols clearly and efficiently.
• Assist management with scheduling, service protocol improvements, and quality assurance.
• Install, configure and troubleshoot Cisco IP phones using Call Manager and UNITY.
• Contribute as the project lead for the deployment of new systems
• Dispatch and distribute day-to-day work load across multiple resources, ensuring team is providing timely and accurate issue resolution while conducting asset management updates.
• Administer and support regional SharePoint websites.
• Provided training and technical support of various automation tools to customers by phone and via remote access.
• Directed and collaborated with senior staff to provide solutions for our external customers on a weekly basis.
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Processed inbound and outbound technical support calls at a 20% faster rate than team average.
• Researched issues on various computer systems to resolve complaints, answer inquiries, and outline solutions.
• Informed customers about issue resolution progress.
• Referred difficult issues to upper management while maintaining a positive rapport with customer.
14-week (300+ hours) project-based software development program teaching HTML5, CSS3, Bootstrap, Javascript, React.js, Webpack, PHP, WordPress, RESTful API's, HTTP Architecture, MVC, Git
GPA: 4.00
Apart from being a web developer, I enjoy taking dance lessons. When at home, I follow a number of sci-fi or fantasy genre movies and television shows. I also spend a large amount of my free time exploring the latest technology advancements.